Refund Policy

1. Refund Overview

At NadPlus Nutrition, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This policy outlines our refund and return procedures.

2. Return Eligibility

Eligible for Return

You may return products if:

• The product is unopened and in its original packaging
• The product was received in damaged or defective condition
• The wrong product was shipped (incorrect item received)
• The product is within the 7-day return window from delivery date

Not Eligible for Return

Returns are not accepted if:

• The product has been opened or used
• The product seal is broken
• The return request is made after 7 days from delivery
• The product is not in its original packaging
• The product was purchased during a special sale with no-return policy (clearly marked)

3. Return Process

To initiate a return, follow these steps:

• Step 1: Contact our customer support at hello@nadplus.in or +91 98765 43210
• Step 2: Provide your order number and reason for return
• Step 3: Our team will review your request and provide a Return Authorization Number (RAN)
• Step 4: Pack the product securely in original packaging with RAN clearly visible
• Step 5: Ship the product to the address provided by our team
• Step 6: Once received and inspected, refund will be processed

4. Return Shipping Costs

When We Pay Return Shipping

• If the product was damaged or defective upon delivery
• If the wrong product was shipped
• If the return is due to our error

When You Pay Return Shipping

• If you changed your mind about the purchase
• If you ordered the wrong product by mistake
• For any other reason not related to product quality or our error

5. Refund Processing Time

Once we receive and inspect your returned product:

• Inspection takes 2-3 business days
• Refund initiation within 5 business days of approval
• Credit to original payment method: 5-7 business days (depending on your bank)

You will receive an email notification once your refund has been processed.

6. Refund Methods

Refunds are issued to the original payment method used for the purchase:

• Credit/Debit Card: Refund to the same card used for purchase
• UPI: Refund to the same UPI ID
• Net Banking: Refund to the same bank account
• COD Orders: Refund via bank transfer or UPI (bank details required)

For COD orders, you will need to provide your bank account details or UPI ID for refund processing.

7. Partial Refunds

In certain situations, only partial refunds may be granted:

• If only part of the order is returned (other items kept)
• If product is not in its original condition
• If any accessories or free gifts are missing from the return
• If return shipping costs are deducted (when customer pays return shipping)

8. Exchanges

We do not offer direct exchanges. If you would like a different product:

• Return the original product following our return process
• Place a new order for the desired product
• Refund for the returned product will be processed separately

This ensures faster processing and avoids confusion in inventory management.

9. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damaged product and packaging
• Keep all packaging for inspection if requested
• We will arrange for replacement or full refund at no additional cost

10. Order Cancellations

Before Shipping

• Orders can be cancelled within 24 hours of placing the order
• Full refund will be processed immediately
• Contact us via phone or email for fastest cancellation

After Shipping

• Orders cannot be cancelled once shipped
• Follow the return process upon delivery if you no longer want the product
• Return shipping costs may apply for non-defective returns

11. Executive Commission Refunds

For our executive program, commission refunds are handled differently:

• If a customer returns a product, the corresponding commission may be deducted from the executive's wallet
• This deduction applies only if the return is due to product quality issues or our error
• For customer-initiated returns (change of mind), commission is typically not reclaimed
• Executive will be notified if any commission adjustment is made

12. Refund Disputes

If you disagree with our refund decision:

• Contact our customer support team with your concerns
• Provide additional information or evidence to support your case
• Request escalation to a manager if needed

We review each case individually and aim for fair resolutions.

13. Special Cases

Gift Orders

If you purchased a product as a gift and the recipient wants to return it:

• The original purchaser must initiate the return
• Refund will be issued to the original payment method
• Gift recipient cannot initiate the return directly

Bulk Orders

For bulk orders (more than 5 units of the same product):

• Returns may be subject to additional review
• Restocking fee of up to 10% may apply for approved returns
• Contact us before returning bulk orders

14. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact for Refund Queries

For any refund-related questions or concerns, please contact us:

• Email: hello@nadplus.in
• Phone: +91 98765 43210
• WhatsApp: +91 98765 43210
• Working Hours: Mon–Sat, 9am–6pm IST